This will be the final update on the iPhone 4S order as AT&T finally delivered on the order placed over 3 weeks ago. To make sure everyone understands my frustration with this whole process, I want to make a few things clear. I wasn’t frustrated at the simple fact that I was going to have to wait a long time to receive the phone. If I was told the wait would be 21-28 days from the order date, I probably wouldn’t have placed the order. But I did place the order because I was told it would take approximately 7 days. It wasn’t until after accepting the terms and conditions of the order that the delivery date was extended to 21-28 days. Then AT&T refused to let me cancel the order, which was somewhat of a slap in the face. Was I being unreasonably?
On Sunday night, shortly after posting the third status update, I submitted a complaint with the Better Business Bureau (BBB). This is the second time I used the BBB due to what I felt was improper business practice. To my surprise Tuesday turned into a big day. Tuesday morning the AT&T website noted the order was fulfilled and the phones were being delivered the next day… from Texas of all places. This got me wondering as all previous Apple product orders started in China. Later Tuesday morning I received an email forwarded from my brother. It was an email from the AT&T Office of the President. He apologized for the inconvenience and noted the phones were being delivered. He also left us a voice-mail on the home phone.
At first I was wondering if this was just a coincidence, but then I remembered there’s no such thing as coincidences. Well, at least that’s what Gibbs has taught me on NCIS. My brother and I went back and forth on whether to push things a little bit with AT&T. Specifically because it shouldn’t take a complaint with the BBB to have a company acknowledge a problem in their treatment of a customer, but we decided to just let this one go for now.
So my new iPhone is now patiently waiting for me at home. In the immortal words of Bart Scott… Can’t Wait!