It’s been a little over a week now since the iPhone went on sale for pre-orders. This past Friday the iPhone was official made available to all those brave souls willing to wait no line at an Apple Store or other retail store lucky enough to be able to sell the iPhone 4S. Following the pre-order of the iPhone 4S on October 7 I wrote about the potential for it to be delivered on October 14th, as noted in the confirmation email my brother received. From what I understand, there are people out there playing with their new iPhone 4S’. I’m not one of them.
On Saturday, the day after the pre-order was confirmed, my brother received an email notification that our order through AT&T had been cancelled… for no apparent reason! A phone call to AT&T later we were able to re-pre-order (pretty sure that’s not a real word) the iPhone 4S. The AT&T representative noted we would still receive the iPhone as scheduled. Yeah, right! I remember thinking I’ll believe it when I see it, especially reading online how the wait went from receipt on October 14 to delivery in 1-2 weeks.
On Thursday, one day before the original delivery date, I received a voice mail from AT&T Fraud Department noting an order had been placed to replace my phone. My current phone was right next to me when I received the voice-mail, so I’m under the impression they never actually called, but left a voice-mail. This reeked at the time of a tool to extend the delivery date by AT&T, but have no proof other than the fact that I have yet to receive the phone. When I finally got a hold of AT&T on Friday they wouldn’t let me verify the order as I’m on a family plan and am not the account holder. My question is, why did they call me and not the account holder?!?! My brother made the phone call to ensure everything was straightened out, but not before I got pretty peeved at AT&T at their actions through this whole process. It’s now Sunday and we have yet to receive notice that the phone is being delivered. When I go online to check the status of the order the AT&T system doesn’t even recognize the order number. Instead I get this message:
OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-888-333-6651 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.
This whole process is a joke and, as a result, so is AT&T. But that’s nothing unusual, they have the same hiccups (to say the least) every time the iPhone goes on sale. If I get back to California on Friday, October 22 and the phone has not yet been delivered my service will be changed to Verizon or Sprint. I’ll accept a limited data plan over the unlimited plan if I have to. To say the least, my brother, who is waiting (im)patiently for the phone to arrive, is even more aggravated at this process than I am. Even if it arrived already, I still wouldn’t be able to use it until I return to California.